Moving Up in the NOC: Technician to Engineer

The good news is that in many NOCs, rapid advancement may be possible. The first step is to simply observe your organization’s employment structure and what it takes to get promoted.

You may find that your NOC follows a seniority-based promotion path. If that’s the case, there may be no other choice but to wait it out. However, most companies offer options for career-minded techs to jump the line. Your goal is to stand out as someone who doesn’t just show up to work.

The NOC’s senior technical positions have a deeper involvement in the inner workings of network operations and the company’s IT infrastructure as a whole. The surest way to get consideration for these positions is to take a deeper stand within your own role.

If you’re a newcomer, it probably won’t take long before you recognize some weak spots in the NOC’s monitoring and resolution processes. These present opportunities to move up and increase your value. However, avoid the temptation to assume you must work for a bunch of incompetents. Problems in the NOC are usually due to the basic nature of information technology. Rapid progress in IT means that the NOC is always struggling to stay ahead of the curve.

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